Mannatech Work History | Frank M. Taylor

Proofread and edited all copy delivered to websites to ensure quality of brand, legal compliance, and search engine effectiveness with Microsoft Word and Worksite
Directed web content production for country or product launches
Recommended and delivered changes to code, mixed media, and copy to improve customer experience
Acted as the CMS administrator and SME assigning roles, permissions, and conducting training
Responsible for content production and user acceptance of two website redesigns

Responsible for content production and user acceptance of two website redesigns
Functioned as lead content manager in redesign overseeing liaisons in international offices and 3 temp employees

Wrote training materials in print and mixed media using Word, PowerPoint, and Visio
Trained representatives in English and Spanish
Developed personality profile analytics to screen call center staff and customize training materials & processes using Excel and Access

Trained a department of 70 representatives on 12 different subjects over a three-month period
Wrote a training manual for customer’s legal policies

Wrote Product FAQs and provided edits for existing web copy in ecommerce areas of the
Wrote and edited standard operating procedures for Call Center

Presented new website to Australian customers and acted as the face of IT for web defects
Designed, Developed, and maintained an internal website for managing all product information

Frank M. Taylor