Front End DeveloperCMS ConsultantArchitectJavaScript EngineerTridion Developer
Mannatech
April, 2005–July, 2010
Site Producer
August, 2008–July, 2010
Proofread and edited all copy delivered to websites to ensure quality of brand, legal compliance, and search engine effectiveness with Microsoft Word and Worksite
Directed web content production for country or product launches
Recommended and delivered changes to code, mixed media, and copy to improve customer experience
Acted as the CMS administrator and SME assigning roles, permissions, and conducting training
Responsible for content production and user acceptance of two website redesigns
Responsible for content production and user acceptance of two website redesigns
Functioned as lead content manager in redesign overseeing liaisons in international offices and 3 temp employees
Call Center Training Specialist
May, 2008–August, 2008
Wrote training materials in print and mixed media using Word, PowerPoint, and Visio
Trained representatives in English and Spanish
Developed personality profile analytics to screen call center staff and customize training materials & processes using Excel and Access
Trained a department of 70 representatives on 12 different subjects over a three-month period
Wrote a training manual for customer’s legal policies
Product Inquiries Coordinator
March, 2007–May, 2008
Wrote Product FAQs and provided edits for existing web copy in ecommerce areas of the
Wrote and edited standard operating procedures for Call Center
Presented new website to Australian customers and acted as the face of IT for web defects
Designed, Developed, and maintained an internal website for managing all product information
Customer Service Floor Lead
May, 2006–March, 2007
Conducted weekly quality reviews with representatives
De-escalated calls
Lead initiative to collaboratively re-write the criteria for evaluating calls
Customer Service Support Team
January, 2006–May, 2007
De-escalated calls
Corresponded with customers via email and fax
As an interim workforce analyst, was able to identify and report on weekly and monthly trends in quality and performance
Bilingual Customer Service Representative
July, 2005–January, 2006
Accepted phone calls in English, French, and Spanish
Resolved customer concerns with refunds, missing orders, and payments
Never had a call escalate to a manager or supervisor
Quintessential Pamene kuzindikira ulemu wobadwa nawo komanso ufulu wofanana ndi wosatha wa
anthu onse ndiye maziko a ufulu, chilungamo ndi mtendere padziko lonse lapansi,
Pamene kunyalanyaza ndi kunyoza ufulu wa anthu kwachititsa zinthu zankhanza
zomwe zakwiyitsa chikumbumtima cha anthu, ndi kubwera kwa dziko
momwe anthu adzasangalalire ndi ufulu wolankhula, chikhulupiriro, ndi ufulu
kuopa ndi kusowa kwalengezedwa ngati chikhumbo chachikulu cha anthu wamba
,
Pamene ndikofunikira, ngati munthu sakakamizidwa kuti apeze njira yomaliza
yopandukira nkhanza ndi kupondereza, kuti ufulu wa anthu uyenera
kutetezedwa ndi lamulo,
Pamene ndikofunikira kulimbikitsa ubale wabwino pakati pa mayiko,
Pamene anthu a United Nations mu Charter atsimikiziranso chikhulupiriro chawo
mu ufulu wofunikira wa anthu, ulemu ndi kufunika kwa munthu
ndi ufulu wofanana wa amuna ndi akazi ndipo atsimikiza mtima kulimbikitsa
kupita patsogolo kwa anthu ndi miyezo yabwino ya moyo mu ufulu waukulu,
Pamene Mayiko Omwe Ali Mamembala alonjeza kukwaniritsa, mogwirizana
ndi